Security

CAIQ Lite Questionnaire

Section Heading	Control Heading	Original ID	Question Text	Answer	Notes/Comment
Application & Interface Security	Application Security	AIS-01.2	Do you use an automated source code analysis tool to detect security defects in code prior to production?	Yes	When we perform our Continuous Integration before deploying, we are notified of any vulnerabilities in the libraries that we use. We have an app in our Countinuous integration deployment focused on security to analyze our code.
	Application Security	AIS-01.5	(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?	Yes	All commits to master have a mandatory code review process where a senior engineer reviews any changes and either approves/rejects them. Our QA team checks for security vulnerabilities manually at the moment, but we are working towards automating this. Our Production apps are scanned for vulnerabilities daily via Atlassian's Ecoscanner. See more https://developer.atlassian.com/platform/marketplace/ecoscanner/
	Customer Access Requirements	AIS-02.1	Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?	Yes	Atlassian grants and manages user and customer access. We adhere to their access controls to grant users the adequeate permissions. Our legal policies regarding the usage and access to customer data are available at https://www.catapultlabs.com/legal?section=privacy-notice
	Data Integrity	AIS-03.1	Does your data management policies and procedures require audits to verify data input and output integrity routines?	Yes	Our software is built to check the validity of data input prior to ingestion and to sanitize API outputs.
Audit Assurance & Compliance	Independent Audits	AAC-02.1	Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?	Yes
		AAC-02.2	Do you conduct network penetration tests of your cloud service infrastructure at least annually?	Yes	We participante in Atlassian's Bug Bounty Program for Marketplace vendors. This ensures that our apps are constantly being reviewed for vulnerabilities by security researchers. See our Bug Bounty Program https://bugcrowd.com/catapultlabs?preview=cbfe98760ae14585f1c02997e9baf4f3
		AAC-02.3	Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?	Yes	See previous response.
	Information System Regulatory Mapping	AAC-03.1	Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?	Yes	We adhere to Atlassian's security regulations
Business Continuity Management & Operational Resilience	Business Continuity Testing	BCR-02.1	Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?	Yes
	Policy	BCR-10.1	Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?	Yes
	Retention Policy	BCR-11.1	Do you have technical capabilities to enforce tenant data retention policies?	Yes	We do not store any personal data i our databases.
		BCR-11.3	Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?	Yes	Our API servers provider ensures continuous backups for every deployment version are available. Backups can be restored in case of an outage. Our database providers performs a database backup every 6 hours and persists them for 48 hours each; and ensure they are readily available in multiple regions. Additionally, we perform a daily backup and persist it for 7 days to have an updated copy available in case of need. At the end of wach month we perform a backup and persist it for a year. If necessary, we will can restore the database to the last available backup copy.
		BCR-11.7	Do you test your backup or redundancy mechanisms at least annually?	Yes	Backups are tested for restoration at least anually. Backups can be restored in less that 2 hours.
Change Control & Configuration Management	Unauthorized Software Installations	CCC-04.1	Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?	Yes	We have a very limited team of developers who are allowed to install software in our production cloud environment. We also rely on our Code Review process to ensure any changes made are approved by several other engineers from the team.
Data Security & Information Lifecycle Management	E-commerce Transactions	DSI-03.1	Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?	Yes	Atlassian uses a cryptographic technology known as Transport Layer Security (TLS) to secure data sent across the internet between our customers and Atlassian cloud products. All data for our services is encrypted via TLS 1.2.
	E-commerce Transactions	DSI-03.2	Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?	Yes	Atlassian uses a cryptographic technology known as Transport Layer Security (TLS) to secure data sent across the internet between our customers and Atlassian cloud products. All data for our services is encrypted via TLS 1.2.
	Nonproduction Data	DSI-05.1	Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?	Yes	Access to our production infrastructure is limited to a few developers on our team, who are instructed to never copy production data for use in other environments, except with the explicit approval of the affected customers.
	Secure Disposal	DSI-07.1	Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?	Yes	Data from uninstalled apps is deleted after 60 days, as per our data retention policy.
	Secure Disposal	DSI-07.2	Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?	No
Datacenter Security	Asset Management	DCS-01.2	Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?	No
	Controlled Access Points	DCS-02.1	Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?	Yes	All cloud infrastructure is hosted on Heroku & AWS who implement such physical security perimeters as explained on https://aws.amazon.com/compliance/data-center/perimeter-layer/
	User Access	DCS-09.1	Do you restrict physical access to information assets and functions by users and support personnel?	Yes	See previous response.
Encryption & Key Management	Key Generation	EKM-02.1	Do you have a capability to allow creation of unique encryption keys per tenant?	No
Encryption & Key Management	Encryption	EKM-03.1	Do you encrypt tenant data at rest (on disk/storage) within your environment?	No
Governance and Risk Management	Baseline Requirements	GRM-01.1	Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?	Yes	Information security baselines are documented for our live infrastructure components and are provided by Heroku an MongoDB.
	Policy	GRM-06.1	Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?	No
	Policy Enforcement	GRM-07.1	Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?	Yes
	Policy Reviews	GRM-09.1	Do you notify your tenants when you make material changes to your information security and/or privacy policies?	Yes
	Policy Reviews	GRM-09.2	Do you perform, at minimum, annual reviews to your privacy and security policies?	Yes
Human Resources	Asset Returns	HRS-01.1	Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?	Yes
	Background Screening	HRS-02.1	Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?	Yes
	Employment Agreements	HRS-03.1	Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?	Yes
	Employment Termination	HRS-04.1	Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?	Yes
	Training / Awareness	HRS-09.5	Are personnel trained and provided with awareness programs at least once a year?	Yes
Identity & Access Management	Audit Tools Access	IAM-01.1	Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?	Yes	Catapult Labs restricts, logs, and monitors access to our information security management systems.
	Audit Tools Access	IAM-01.2	Do you monitor and log privileged access (e.g., administrator level) to information security management systems?	Yes
	User Access Policy	IAM-02.1	Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?	Yes	All employee, partner and systems access is documented internally. Upon termination of an employee or discontinued usage of a system, all accounts of the user or the system can be queried and removed from the respective system.
	Policies and Procedures	IAM-04.1	Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?	Yes	All access and level of access is documented internally.
	Source Code Access Restriction	IAM-06.1	Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?	Yes	Source code is managed within Bitbucket and is only accessible by developers.
	Source Code Access Restriction	IAM-06.2	Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?	Not Applicable	No applications, programs or object source code from tenants are running on our infrastructure.
	User Access Restriction / Authorization	IAM-08.1	Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?	Yes
	User Access Reviews	IAM-10.1	Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?	Yes
	User Access Revocation	IAM-11.1	Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?	Yes	All accounts of employees and contractors are terminated by the termination date of the employee or contractor. Any third party access to our systems is documented and removed once the access is no longer required or the contract with the third party has ended.
Infrastructure & Virtualization Security	Audit Logging / Intrusion Detection	IVS-01.1	Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?	No
		IVS-01.2	Is physical and logical user access to audit logs restricted to authorized personnel?	Yes
		IVS-01.5	Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?	Yes
	Clock Synchronization	IVS-03.1	Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?	Yes	Our live infrastructure runs on containers managed by Heroku which ensures time-synchronization on all hosts.
	OS Hardening and Base Controls	IVS-07.1	Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?	Yes	All apps run on Heroku containers with a minimum amount of packages required for our apps to be run and monitored properly.
	Production / Non-Production Environments	IVS-08.1	For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?	Not Applicable	This control is not applicable to a SaaS Service. Tenants can create their instances of JIRA and Confluence as required by their business processes. This may include separate production and test environments but will be determined by tenant needs.
	Production / Non-Production Environments	IVS-08.3	Do you logically and physically segregate production and non-production environments?	Yes	Yes, we do have logical and physical segregation of environments to an extent we think is necessary right now.
	Segmentation	IVS-09.1	Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?	Yes	As per Heroku, all access is denied by default and only explicitly allowed ports and protocols are allowed based on business need. Each system is assigned to a firewall security group based on the system’s function.
	VMM Security - Hypervisor Hardening	IVS-11.1	Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?	Not Applicable
	Wireless Security	IVS-12.1	Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?	Yes	As we are a remote company, all employees use a private wireless network. Wireless networks are encrypted using WPA2.
		IVS-12.2	Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?	Yes
		IVS-12.3	Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?	No
Interoperability & Portability	APIs	IPY-01.1	Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?	Not Applicable	Our APIs utilize a DNS to communicate.
Mobile Security	Approved Applications	MOS-03.1	Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?	Not Applicable	We don't use mobile devices for work purposes.
Security Incident Management, E-Discovery, & Cloud Forensics	Incident Management	SEF-02.1	Do you have a documented security incident response plan?	Yes
	Incident Management	SEF-02.4	Have you tested your security incident response plans in the last year?	Yes
	Incident Reporting	SEF-03.1	Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?	Yes
	Incident Reporting	SEF-03.2	Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?	Yes	Incident communication pathways are defined as part of our security policies.
	Incident Response Legal Preparation	SEF-04.4	Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?	No
Supply Chain Management, Transparency, and Accountability	Incident Reporting	STA-02.1	Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?	Yes
	Network / Infrastructure Services	STA-03.1	Do you collect capacity and use data for all relevant components of your cloud service offering?	Yes	Usage data is collected and aggregated to be able to quickly determine the potential cause of anomalous usage patterns and usage trends forecasting for capacity planning. It is collected both for business metrics and technical metrics.
	Third Party Agreements	STA-05.4	Do third-party agreements include provision for the security and protection of information and assets?	Yes	Our third-party agreements include security and privacy provisions as applicable.
	Third Party Agreements	STA-05.5	Do you have the capability to recover data for a specific customer in the case of a failure or data loss?	Yes
	Supply Chain Metrics	STA-07.4	Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?	No
	Third Party Audits	STA-09.1	Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?	No
Threat and Vulnerability Management	Antivirus / Malicious Software	TVM-01.1	Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?	No
	Vulnerability / Patch Management	TVM-02.5	Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?	Yes	Our Heroku infrastructure is patched automatically, with all servers being managed with automated operating system updates. Our employee computing devices all have automated updates enabled.
	Mobile Code	TVM-03.1	Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?	Not Applicable